SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of gizmoonthego (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of gizmoonthego.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came for three days, very satisfied, the Courier gave in his hands, an uncrumpled box in a crumpled box, all the whole and super)) sound fire))
Delivery is super fast! 28.05 in the morning I ordered 29.05 at lunch the courier brought. Headphones fire. Came charged for 90 percent. I did not buy music from my daughter, the sound is very good. At the full volume of the ears glomoch. I and my daughter are happy. Plastic, red color is very beautiful. Advise.
Very quickly delivered, well packed. the sound is great
The order was less than a week! Yay! The Courier called, specified the address, found out if we would be home and within 20 minutes delivered to the house, very polite. Packed neatly, do not crumple, said headphones from a warehouse in Moscow. Description of the goods is accurate, in the photo and the original one in one, the daughter is very satisfied, the child of 10 years sat perfectly, for an adult unmoving. With the connection, I got tired, but only because first you need to charge the headphones, pull out the charge and then press and do not release the on button. With Bluetooth on, pairing instantly with Android, we have Sony and honor, everything works, the sound is good, you can connect via the cable. The cord for charging is very short-while the only minus. The radio did not try to connect and the flash drive, too. I will complement the review as used.
Sound quality does not correspond to reviews. The top and bottom are very mediocre. It looks like it works. We'll see after time.
Very fast delivery by courier to Kaliningrad is all great!
The store did not communicate but the parcel came quickly. The parcel was delivered by IML Courier. Courier also 5 stars
Headphones came in 4 days, unrealistic fast delivery by courier directly and work :) Courier very polite .. The product completely corresponds to the description, do not know who and what do not like, I really liked the product .. I took it specially for running, so that the wires did not stall, the sound is very good, checked on the company, in the games steps are all heard :) bass are good, the product is very satisfied .. Ordered from Russia, more expensive for 200r, but for that very quickly delivered :)
Well, very fast delivery, yes by courier! Headphones for not tempted, the battery is normal, sound acceptable, light, comfortable. That's the way we travel! Thank you store!
From the moment of order in Krasnoyarsk territory 32 days. Seller sent the goods 11 days. The box as always played football. The goods are fine. Included in addition to headphone Micro USB charging cable, 3,5mm audio cable and instruction. Plastic on 4, sound quality on 4 minus, although this should be for that money. Headphones are adjustable in height and also fold. Normally connected with the phone and TV. Played with a micro CD flash. Working time was not measured. For home (watch the movie) are suitable.