SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of gizmoonthego (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of gizmoonthego.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The helmet is good, good bass but the package is very damaged. I wanted to offer it as a gift and it is not possible because the box is too damaged. The package was very poorly protected. I'm not very happy.
Everything is fine, to yaroslavl got in 20 days. The box is a little wrinkled, the headphones are whole. The sound is good.
A little prickly, but in general everything is fine. The sound is good, the bass is, the noise suppresses well. I can't hear anything if i listen to music. Connects quickly and without problems. The truth of the parcel went through the column. There parcels sometimes steal, or the parcel can lie a couple of weeks. I came in 1.5 months.
Earphones cool for this price. Sound good, with bass. Bluetooth working исправно. Завернут was in пупырку. Box пострадала, item No. Power cord included. Glad to buy. I recommend the product.
Well thank you. Headphones they came very quickly!They look good and play well. I am very pleased with the quality and fast delivery. Sluchadla na to kolko stoja hraju dobre.Velmi dobra kupa.
Offset, bass super, radio does not pull, need wiring soldering, plug is
It came in a terrible form, thought inside anything alive, but everything is whole and everything works, sent quickly, the description corresponds, the sound for such a price is not bad, i recommend
Perfect my kids will love and I also all beautiful bought two phone arrived ahead of schedule congratulations to the dealer
Very fast shiping to Slovenija, earphones came in two weeks. We are very satisfied with the product.
Zelo Hitra dostava, good kvaliteta, odličen zvok, odlična komunikacija prodajalca. Priporočam!!