SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of gizmoonthego (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of gizmoonthego.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you all fine!!!
Delivery 3 weeks. The headphones are very loud and large. The frequency range, for my taste, is too shifted to the bottom, high little, the radio works even in a panel house in 20 km. From the station. In general-a good product.
Headphones class. + Appearance, material, design. -They're not light weight. Not very convenient to adjust the volume. Duplicate with track track button. The result of the purchase is satisfied with everything super recommend. For everyday use. Music lovers probably will not fit
The sound is good, clean. The sound is loud. Flimsy arc fastening.
The order delivered the courier in two weeks to severodvinsk. Everything works fine. Thanks to the store.
Arrived well packed and is very good product
Bomb, not headphones) came in moscow for a couple of days) thanks to the store. Sound for your money is excellent) noise insulation is good) definitely recommend
No bluetooth adapter for pc
Now control the mp3 player (sd-kart)-set the volume on the wheel until the appearance of green light.
Got normal. Our customs sent for manual inspection)) the store indicated the cost as i asked, $20. Thank you!! Headphones norms. Instruction))))))) not clear. We need to look online. Not all moves and functions are described. Not yet fully understood) until the sound is adjusted (((
Sound at a good level, with all the norms in mind. came discharged to run had to recharge. Put to charge at the same time i will add after the first trend.
Headphones came in less than a month. Son Said that normal, only ears are not very convenient-it quickly becomes hot in them.