SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of gizmoonthego (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of gizmoonthego.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping. Packed Top ועובד top
Excellent and convenient product, although loading is slower. Fast Shipping
Пришло максимально быстро. Зарядка работает. Пришло не повреждённым.
Товар соответствует описанию, все работает. Оправлено в день оплаты, все коробочки в заводской пленке, продавец молодец. Плюсовая (ускоренная) доставка это супер, доставлено за 6 дней в Пермский край. Продавца рекомендую!
Пришло быстро. Идеальный вес! Достаточно тяжелая, что бы не скользить по столу и не слишком, что бы носить в сумке
товар качественный, заряжает быстрою мне нравиться. Стандарт доставка 9 дней до ХМАО
Покупал серую, диаметр 85 мм в чехле и 55 мм без чехла. В режиме ожидания сам диск потребляет в среднем 0.3W, ток меняется каждую секунду, видимо зарядка проверяет есть ли телефон. Покупал без блока питания, использую блок питания Apple на 5W. Чехол из материала, похожего на силикон, но палец по нему скользит а не прилипает, очень приятный на ощупь. Ugreen делает качественно, не первый раз покупаю их устройства.
The goods arrived in 18 days. Everything is good, charging works. (Included also was a bundle for the management cable)
Ugreen at altitude! Convenient wireless charger, charges the galaxy without removing the case, soft rubber, the USB wire is built-in and its length is adjusted by turnover on the rubber. Super молниеносная delivery on the 3rd day (from Russia) Thank you!
Everything came quickly and in excellent condition, for 20 days in the Kaluga region. I recommend the store definitely
With the store did not communicate, the goods received in the time specified when ordering. Packing is not crumpled, the goods work.
Everything came very quickly. Quality as always at the height. The only thing, does not support fast charging on the Huawei P30 Pro phone, does not charge the Samsung watch 46mm and 42mm watch, and Samsung s10e supports fast charging.
Charging well Busin. Shipping fast and terrific
Charging looks gorgeous, everything works. Delivery is very fast, within a week, not even expected.
One of the quick deliveries with Alice that I met, 12 days before Kemerovo. Thank you store for the goods. Came what they ordered, without any defects. The kit includes the cord and the wireless charging itself. (The power supply is not included)
First two cheap ones, now i have this one. Faster charging, feels much more solid. Very good quality like i know from ugreen!
It's fine. The description corresponds, in the way of the week, packed perfectly and works great. Recommend
Great charging. The iPhone isn't hot. But it's clear why. Charges stably. The phone does not have to put exactly.
Charging is great, everything works, the iPhone charges normally, really do not know how much on time, the first time charging, and so all super, I recommend!!
Reached Moscow in eight days. Works, charges the iPhone 11 (in the case), but only if it lies strictly in the center of the charger.